Staff profile

Zhibin Lin is Professor in Marketing, Director of the Centre for Consumers and Sustainable Consumption, and previously, Director of the MSc Marketing Programme in Durham University Business School. His research interests cover areas such as technology and innovation marketing, transport, travel, and tourism management. He has published over 100 articles in international journals, books, and conference proceedings, including the Journal of Service Research, Annals of Tourism Research, Tourism Management, Journal of Travel Research, Journal of Business Research, Business Strategy and the Environment, Entrepreneurship and Regional Development, Technological Forecasting and Social Change.

Zhibin is an associate editor of the Journal of Digital Economy and the UK Vice President for the International Conference on Electronic Business since 2022. He is also a member of the programme committee for the 46th Academy of Marketing Science Annual Conference (2022). Previously, he served as the international chair for the 2021 China Maritime Economic Forum, and a member of the editorial board of Tourism Management, one of the top three academic journals in travel and tourism.

Zhibin has garnered several prestigious accolades, including the University's Excellence in Research Supervision Award (2022) and the Faculty of Business Research Awards (acknowledging Research Rigour and Contribution to the Academic Discipline, 2022). He secured the second prize for "Outstanding Research Achievements in Culture and Tourism," bestowed by the China Tourism Academy in 2021, and received the Highly Commended Paper Award at the 2017 Emerald Literati Network Awards. His scholarly contributions extend to multiple Best Paper Awards, with distinctions at two Academy of Marketing Annual Conferences (2012 & 2016) and the esteemed Best Paper Award at the 2017 Academy of International Business (AIB) Southeast Asia Regional Conference.  

Prior to embarking on his academic journey, Zhibin accumulated over a decade of invaluable management experience in the airline industry.

Mini Biography

Zhibin is Professor in Marketing at Durham University Business School. His research covers a range of topics across several disciplines such as digital marketing, transport, travel and tourism management, and international business. Before pursuing a career in the academia, he has over 10 years' management experience in the airline industry.

• Application of new technology in marketing
• Technology user behaviour
• Transport, travel and tourism management
• Technology and innovation management

Chapter in book

• Text Mining and Topic Modelling
  Li, Y., Shan, S., & Lin, Z. (2023). Text Mining and Topic Modelling. In P. Foroudi, & C. Dennis (Eds.), Researching and Analysing Business: Research Methods in Practice. Routledge. https://doi.org/10.4324/9781003107774-13
• Factors Driving Firms from Emerging Countries into the Global Market: The Case of Chinese SMEs Entering the North East of England.
  Quan, R., & Lin, Z. (2017). Factors Driving Firms from Emerging Countries into the Global Market: The Case of Chinese SMEs Entering the North East of England. In T. Dorożyński, & A. Kuna-Marszałek (Eds.), Outward Foreign Direct Investment (FDI) in Emerging Market Economies (311-328). IGI Global. https://doi.org/10.4018/978-1-5225-2345-1.ch016
• Customer perceived value of frequent flyer programmes: An empirical study of airline passengers in China.
  Lin, Z., Quan, R., Lau, C., & Ma, J. (2016). Customer perceived value of frequent flyer programmes: An empirical study of airline passengers in China. In A. Gbadamosi (Ed.), Handbook of Research on Consumerism and Buying Behavior in Developing Nations (30-52). IGI Global. https://doi.org/10.4018/978-1-5225-0282-1.ch002
• The lack of market integration in the Chinese beer and wine markets: Evidence from Stationarity Test.
  Lau, M., Lin, Z., Boansi, D., & Ma, J. (2016). The lack of market integration in the Chinese beer and wine markets: Evidence from Stationarity Test. In I. Cabras, D. Higgins, & D. Preece (Eds.), Brewing, Beer and Pubs: A Global Perspective (123-144). Palgrave Macmillan. https://doi.org/10.1057/9781137466181_7

Conference Paper

• When Identity Threat Does Not Lead to Compensatory Consumption: The Role of Implicit Theory
  Xu, Y., Huang, H., & Lin, Z. (2022, December). When Identity Threat Does Not Lead to Compensatory Consumption: The Role of Implicit Theory. Presented at Advances in Consumer Research – North America (ACR - NA), Denver, Colorado, U.S.A

Journal Article

• Unpacking the Psychological Mechanisms of Service Robot Adoption for Lonely Customers
  Yan, M., Yu, Q., Lin, Z., & Ye, Y. (online). Unpacking the Psychological Mechanisms of Service Robot Adoption for Lonely Customers. Journal of Digital Economy, https://doi.org/10.1016/j.jdec.2025.05.002
• Intra-family succession and firm’s internationalization: a network-based resource perspective
  Zhang, L., Lin, Z., Baranchenko, Y., & Ren, L. (online). Intra-family succession and firm’s internationalization: a network-based resource perspective. International Journal of Entrepreneurial Behavior & Research, https://doi.org/10.1108/IJEBR-10-2023-1066
• Curating wellness: Exploring healing experiences in digitally transformed museums
  Wu, J., Tuo, Y., Bai, C., & Lin, Z. (2025). Curating wellness: Exploring healing experiences in digitally transformed museums. Tourism Management, 111, Article 105207. https://doi.org/10.1016/j.tourman.2025.105207
• Igniting creativity through travel: The roles of interest, cognitive flexibility, and destination information presentation style
  Su, L., Chen, H., & Lin, Z. (2025). Igniting creativity through travel: The roles of interest, cognitive flexibility, and destination information presentation style. Tourism Management, 111, Article 105228. https://doi.org/10.1016/j.tourman.2025.105228
• No man is an island: Will service robots reduce employee loneliness?
  Liu, X., Lin, Z., Fang, S., & Zhang, L. (2025). No man is an island: Will service robots reduce employee loneliness?. Tourism Management, 109, Article 105151. https://doi.org/10.1016/j.tourman.2025.105151
• Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization
  Liu, X., Zhang, L., Lin, Z., & Guan, X. (2025). Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization. Tourism Management, 109, Article 105149. https://doi.org/10.1016/j.tourman.2025.105149
• Mindset matters: Mitigating negative spillover effects in service failures
  Chen, H. Y., Hu, J., & Lin, Z. (2025). Mindset matters: Mitigating negative spillover effects in service failures. Tourism Management, 108, Article 105118. https://doi.org/10.1016/j.tourman.2024.105118
• The cost of ‘cost reduction’: An integrative review of blended workgroups
  Liu, M., Li, Y., Lin, Z., Zhou, J., & Liu, S. (2025). The cost of ‘cost reduction’: An integrative review of blended workgroups. Human Resource Management Review, 35(1), Article 101054. https://doi.org/10.1016/j.hrmr.2024.101054
• Flexible paths to innovation: mitigating commuting’s impact on creative deviance
  Liu, X., Lin, Z., Li, X., & Liang, C. (2025). Flexible paths to innovation: mitigating commuting’s impact on creative deviance. Journal of Managerial Psychology, 40(2), 147-161. https://doi.org/10.1108/JMP-11-2023-0722
• From faces to feels: The impact of human images on online review usefulness
  Wang, L., Chen, Y., Xu, Y., & Lin, Z. (2025). From faces to feels: The impact of human images on online review usefulness. Journal of Travel Research, 64(2), 284-298. https://doi.org/10.1177/00472875231217738
• Smooth or sticky? An analysis of service variability
  Zhong, J., Lin, Z., Jia, F., & Schoenherr, T. (2025). Smooth or sticky? An analysis of service variability. Humanities and Social Sciences Communications, 12(1), Article 113. https://doi.org/10.1057/s41599-024-04185-w
• From impression to expression: How warmth and competence in relaxing and challenging activities shape pleasure and eWOM
  Su, L., Wang, X., Lin, Z., & Xiao, S. (2025). From impression to expression: How warmth and competence in relaxing and challenging activities shape pleasure and eWOM. Psychology and Marketing, 42(1), 64-79. https://doi.org/10.1002/mar.22113
• Effective Pro-environmental Communication: Message Framing and Context Congruency Effect
  Song, J., Lin, Z., & Zheng, C. (2025). Effective Pro-environmental Communication: Message Framing and Context Congruency Effect. Journal of Travel Research, 64(1), https://doi.org/10.1177/00472875231206989
• Unlocking potential: Macro insights into the evolution of a multi-destination tourism innovation network
  Sun, P., Lin, Z., & Chen, C. (2025). Unlocking potential: Macro insights into the evolution of a multi-destination tourism innovation network. Journal of Travel Research, 64(1), 139-157. https://doi.org/10.1177/00472875231209981
• Where there is a thriving, there is a green way: cultivating employee green creativity through green HRM and creative leadership
  Liu, X., Lin, Z., & Sun, Y. (2024). Where there is a thriving, there is a green way: cultivating employee green creativity through green HRM and creative leadership. Employee Relations, 46(8), 1826-1842. https://doi.org/10.1108/er-02-2024-0080
• From screen to reality: How AR drives consumer engagement and purchase intention
  Yang, J., & Lin, Z. (2024). From screen to reality: How AR drives consumer engagement and purchase intention. Journal of Digital Economy, 3, 37-46. https://doi.org/10.1016/j.jdec.2024.07.001
• The impact of digital governance on tourism development
  Gozgor, G., Lau, C. K., Lin, Z., & Zeng, Y. (2024). The impact of digital governance on tourism development. Journal of digital economy, 3, 1-13. https://doi.org/10.1016/j.jdec.2024.05.003
• The agglomeration patterns of different lodging segments around a transportation hub
  Niu, B., Lin, Z., & Yin, P. (2024). The agglomeration patterns of different lodging segments around a transportation hub. Research in Transportation Business and Management, 57, 101199. https://doi.org/10.1016/j.rtbm.2024.101199
• Intergenerational succession and corporate philanthropy: A stakeholder perspective
  Zhang, L., Lin, Z., Huang, W., Djafarova, E., & and Ren, L. (2024). Intergenerational succession and corporate philanthropy: A stakeholder perspective. International Journal of Entrepreneurial Behavior & Research, 30(10), 2652-2673. https://doi.org/10.1108/IJEBR-11-2023-1181
• Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages
  Wang, L., Chen, Y., Xu, Y., & Lin, Z. (2024). Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages. International Journal of Hospitality Management, 123, Article 103942. https://doi.org/10.1016/j.ijhm.2024.103942
• Two birds with one stone: Goal conflict handling and its effect on well-being
  Wang, L., Xu, Y., Lin, Z., & Chen, Y. (2024). Two birds with one stone: Goal conflict handling and its effect on well-being. Tourism Management, 102, Article 104878. https://doi.org/10.1016/j.tourman.2023.104878
• The effect of different types of virtual influencers on consumers’ emotional attachment
  Yan, J., Xia, S., Jiang, A., & Lin, Z. (2024). The effect of different types of virtual influencers on consumers’ emotional attachment. Journal of Business Research, 177, Article 114646. https://doi.org/10.1016/j.jbusres.2024.114646
• Ensemble learning with dynamic weighting for response modeling in direct marketing
  Zhang, X., Zhou, Y., Lin, Z., & Wang, Y. (2024). Ensemble learning with dynamic weighting for response modeling in direct marketing. Electronic Commerce Research and Applications, 64, Article 101371. https://doi.org/10.1016/j.elerap.2024.101371
• Internal R&D or external asset growth? A closer look at CEO narcissism and entrepreneurial orientation
  Yang, L., Lin, Z., Quan, R., Cunningham, J., & Huang, W. (2024). Internal R&D or external asset growth? A closer look at CEO narcissism and entrepreneurial orientation. International Journal of Entrepreneurial Behavior & Research, 31(1), https://doi.org/10.1108/IJEBR-09-2022-0797
• Flexible versus Committed and Specific versus Uniform: Wholesale Price Contracting in A Supply Chain with Downstream Process Innovation
  Yan, S., Xiong, Y., Lin, Z., & Zhou, Y. (2024). Flexible versus Committed and Specific versus Uniform: Wholesale Price Contracting in A Supply Chain with Downstream Process Innovation. International Transactions in Operational Research, 31(1), 346-369. https://doi.org/10.1111/itor.13159
• Hotel employee resilience during a crisis: conceptual and scale development
  Zhang, J., Xie, C., Morrison, A. M., & Lin, Z. (2024). Hotel employee resilience during a crisis: conceptual and scale development. Current Issues in Tourism, 27(8), 1281-1298. https://doi.org/10.1080/13683500.2023.2203854
• How does the combination of factors influence entrepreneurs’ decision-making logic? A qualitative comparative analysis
  Xu, Y., Baranchenko, Y., Lin, Z., Wu, Q., & Arakpogun, E. (2024). How does the combination of factors influence entrepreneurs’ decision-making logic? A qualitative comparative analysis. Entrepreneurship Research Journal, 14(3), 1461-1484. https://doi.org/10.1515/erj-2021-0249
• The Influence of Family Firm Succession on Financialisation : Evidence from China
  Zhang, L., Baranchenko, Y., Lin, Z., & Ren, L. (2023). The Influence of Family Firm Succession on Financialisation : Evidence from China. International Journal of Entrepreneurial Behavior & Research, 29(9/10), 2045-2064. https://doi.org/10.1108/IJEBR-10-2022-0908
• The future is now? Consumers’ paradoxical expectations of human-like service robots
  Zhu, T., Lin, Z., & Liu, X. (2023). The future is now? Consumers’ paradoxical expectations of human-like service robots. Technological Forecasting and Social Change, 196, Article 122830. https://doi.org/10.1016/j.techfore.2023.122830
• The impact of consumer skepticism on blockchain-enabled sustainability disclosure in a supply chain
  Zhou, Y., Yan, S., Li, G., Xiong, Y., & Lin, Z. (2023). The impact of consumer skepticism on blockchain-enabled sustainability disclosure in a supply chain. Transportation Research Part E: Logistics and Transportation Review, 179, Article 103323. https://doi.org/10.1016/j.tre.2023.103323
• Rise through coping with service failures in tourism
  Su, L., Chen, H., & Lin, Z. (2023). Rise through coping with service failures in tourism. Annals of Tourism Research, 102, Article 103643. https://doi.org/10.1016/j.annals.2023.103643
• How risk messages influence tourist processing and sharing: The role of emojis
  Zhang, J., Xie, C., Chen, Y., & Lin, Z. (2023). How risk messages influence tourist processing and sharing: The role of emojis. Journal of Hospitality and Tourism Management, 56, 454-468. https://doi.org/10.1016/j.jhtm.2023.08.001
• Workplace loneliness, ego depletion and cyberloafing: Can leader problem-focused interpersonal emotion management help?
  Yang, H., Lin, Z., Chen, X., & Peng, J. (2023). Workplace loneliness, ego depletion and cyberloafing: Can leader problem-focused interpersonal emotion management help?. Internet Research, 33(4), 1473-1494. https://doi.org/10.1108/intr-01-2021-0007
• Leader–follower congruence in psychological capital: effects on LMX and turnover intention
  Zhang, X., Lin, Z., Chen, X., Zhang, Z., & Liu, D. M. (2023). Leader–follower congruence in psychological capital: effects on LMX and turnover intention. Leadership and Organization Development Journal, 44(4), 489-502. https://doi.org/10.1108/lodj-09-2020-0419
• Effects of risk messages on tourists’ travel intention: Does distance matter?
  Zhang, J., Xie, C., Lin, Z., & Huang, S. (. (2023). Effects of risk messages on tourists’ travel intention: Does distance matter?. Journal of Hospitality and Tourism Management, 55, 169-184. https://doi.org/10.1016/j.jhtm.2023.03.020
• Integrating interactions between target users and opinion leaders for better recommendations: An opinion dynamics approach
  Weng, L., Zhang, Q., Lin, Z., Wu, L., & Zhang, J.-H. (2023). Integrating interactions between target users and opinion leaders for better recommendations: An opinion dynamics approach. Computer Communications, 15, 98-107. https://doi.org/10.1016/j.comcom.2022.11.011
• A Dynamic Tax Model Based on Destination Lifecycle for Sustainable Tourism Development
  Yang, C., Lin, Z., Huang, J., & Cheng, T. (2023). A Dynamic Tax Model Based on Destination Lifecycle for Sustainable Tourism Development. Journal of Travel Research, 62(1), 217-232. https://doi.org/10.1177/00472875211057596
• Concept and Evidence of Tourist Risk Gaze
  Xie, C., Yu, J., Zhang, J., Wu, M., Lin, Z., & Feng, P. (2023). Concept and Evidence of Tourist Risk Gaze. Journal of Travel Research, 63(7), https://doi.org/10.1177/00472875231197993
• Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach
  Filieri, R., Lin, Z., Li, Y., Lu, X., & Yang, X. (2022). Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach. Journal of Service Research, 25(4), 614-629. https://doi.org/10.1177/10946705221103937
• A Dynamic Case-based Reasoning System for Responding to Infectious Disease Outbreaks
  Duan, J., Lin, Z., Jiao, F., Jiang, Y., & Chen, K. (2022). A Dynamic Case-based Reasoning System for Responding to Infectious Disease Outbreaks. Expert Systems with Applications, 204, Article 117628. https://doi.org/10.1016/j.eswa.2022.117628
• Government R&D subsidies and firm innovation performance: The moderating role of accounting information quality
  Zuo, Z., & Lin, Z. (2022). Government R&D subsidies and firm innovation performance: The moderating role of accounting information quality. Journal of Innovation & Knowledge, 7(2), Article 100176. https://doi.org/10.1016/j.jik.2022.100176
• Using social media big data for tourist demand forecasting: A new machine learning analytical approach
  Li, Y., Lin, Z., & Xiao, S. (2022). Using social media big data for tourist demand forecasting: A new machine learning analytical approach. Journal of digital economy, 1(1), 32-43. https://doi.org/10.1016/j.jdec.2022.08.006
• Search well and be wise: A machine learning approach to search for a profitable location
  Han, S., Jia, X., Chen, X., Gupta, S., Kumar, A., & Lin, Z. (2022). Search well and be wise: A machine learning approach to search for a profitable location. Journal of Business Research, 144, 416-427. https://doi.org/10.1016/j.jbusres.2022.01.049
• Leveraging tourist trajectory data for effective destination planning and management: A new heuristic approach
  Zheng, W., Li, M., Lin, Z., & Zhang, Y. (2022). Leveraging tourist trajectory data for effective destination planning and management: A new heuristic approach. Tourism Management, 89, Article 104437. https://doi.org/10.1016/j.tourman.2021.104437
• The Impact of Geopolitical Risks on Tourism Supply in Developing Economies: The Moderating Role of Social Globalization
  Gozgor, G., Lau, C., Zeng, Y., Yan, C., & Lin, Z. (2022). The Impact of Geopolitical Risks on Tourism Supply in Developing Economies: The Moderating Role of Social Globalization. Journal of Travel Research, 61(4), 872-886. https://doi.org/10.1177/2f00472875211004760
• Time apart while together: A smart trip design for group travelers
  Liao, Z., Zheng, W., & Lin, Z. (2022). Time apart while together: A smart trip design for group travelers. Annals of Tourism Research, 93, Article 103374. https://doi.org/10.1016/j.annals.2022.103374
• Service design for the destination tourism service ecosystem: A review and extension
  Gao, Y., Zhang, Q., Xu, X., Jia, F., & Lin, Z. (2022). Service design for the destination tourism service ecosystem: A review and extension. Asia Pacific Journal of Tourism Research, 27(3), 225-245. https://doi.org/10.1080/10941665.2022.2046119
• Effects of official versus online review ratings
  Ghimire, B., Shanaev, S., & Lin, Z. (2022). Effects of official versus online review ratings. Annals of Tourism Research, 92, Article 103247. https://doi.org/10.1016/j.annals.2021.103247
• Explore for a day? Generating personalized itineraries that fit spatial heterogeneity of tourist attractions
  Ji, H., Zheng, W., Zhuang, X., & Lin, Z. (2021). Explore for a day? Generating personalized itineraries that fit spatial heterogeneity of tourist attractions. Information and Management, 58(8), Article 103557. https://doi.org/10.1016/j.im.2021.103557
• A Socially Motivating and Environmentally Friendly Tour Recommendation Framework for Tourist Groups
  Kargar, M., & Lin, Z. (2021). A Socially Motivating and Environmentally Friendly Tour Recommendation Framework for Tourist Groups. Expert Systems with Applications, 180, Article 115083. https://doi.org/10.1016/j.eswa.2021.115083
• The role of visual cues in eWOM on consumers’ behavioral intention and decisions
  Filieri, R., Lin, Z., Pino, G., Alguezaui, S., & Inversini, A. (2021). The role of visual cues in eWOM on consumers’ behavioral intention and decisions. Journal of Business Research, 135, 663-675. https://doi.org/10.1016/j.jbusres.2021.06.055
• All roads lead to the places of your interest: An on-demand, ride-sharing visitor transport service
  Zheng, W., Zhuang, X., Liao, Z., Li, M., & Lin, Z. (2021). All roads lead to the places of your interest: An on-demand, ride-sharing visitor transport service. International Journal of Tourism Research, 23(5), 871-880. https://doi.org/10.1002/jtr.2449
• Multi-attraction, hourly tourism demand forecasting
  Zheng, W., Huang, L., & Lin, Z. (2021). Multi-attraction, hourly tourism demand forecasting. Annals of Tourism Research, 90, Article 103271. https://doi.org/10.1016/j.annals.2021.103271
• Harnessing heterogeneous social networks for better recommendations: A grey relational analysis approach
  Weng, L., Zhang, Q., Lin, Z., & Wu, L. (2021). Harnessing heterogeneous social networks for better recommendations: A grey relational analysis approach. Expert Systems with Applications, 174, Article 114771. https://doi.org/10.1016/j.eswa.2021.114771
• Tourist gaze through computer vision: Differences between Asian, North American, and European tourists
  Zhang, K., Lin, Z., & Zhang, J. (2021). Tourist gaze through computer vision: Differences between Asian, North American, and European tourists. Annals of Tourism Research, 88, Article 103039. https://doi.org/10.1016/j.annals.2020.103039
• The interaction effects of online reviews, brand and price on consumer hotel booking decision making
  Wen, J., Lin, Z., Liu, X., Xiao, S., & Li, Y. (2021). The interaction effects of online reviews, brand and price on consumer hotel booking decision making. Journal of Travel Research, 60(4), 846-859. https://doi.org/10.1177/0047287520912330
• The impact of ethical leadership on employee creative deviance: the mediating role of job autonomy
  Liu, X., Baranchenko, Y., An, F., Lin, Z., & Ma, J. (2021). The impact of ethical leadership on employee creative deviance: the mediating role of job autonomy. Leadership and Organization Development Journal, 42(2), 219-232. https://doi.org/10.1108/lodj-01-2020-0026
• A Game Model for Medical Service Pricing Based on the Diagnosis Related Groups
  Duan, J., Lin, Z., & Jiao, F. (2021). A Game Model for Medical Service Pricing Based on the Diagnosis Related Groups. Frontiers in Public Health, 9, Article 737788. https://doi.org/10.3389/fpubh.2021.737788
• Mental health and the role of physical activity during the COVID-19 pandemic
  Ai, X., Yang, J., Lin, Z., & Wan, X. (2021). Mental health and the role of physical activity during the COVID-19 pandemic. Frontiers in Psychology, 12, Article 759987. https://doi.org/10.3389/fpsyg.2021.759987
• Subjective well-being, mobile social media and the enjoyment of tourism experience: A broaden-and-build perspective
  Chen, Y., Lin, Z., Filieri, R., & Liu, R. (2021). Subjective well-being, mobile social media and the enjoyment of tourism experience: A broaden-and-build perspective. Asia Pacific Journal of Tourism Research, 26(10), 1070-1080. https://doi.org/10.1080/10941665.2021.1952285
• COVID-19, economic impact, mental health and coping behaviors: A conceptual framework and future research directions
  Lu, X., & Lin, Z. (2021). COVID-19, economic impact, mental health and coping behaviors: A conceptual framework and future research directions. Frontiers in Psychology, 12, Article 759974. https://doi.org/10.3389/fpsyg.2021.759974
• Navigating through the complex transport system: A heuristic approach for city tourism recommendation
  Zheng, W., Liao, Z., & Lin, Z. (2020). Navigating through the complex transport system: A heuristic approach for city tourism recommendation. Tourism Management, 81, Article 104162. https://doi.org/10.1016/j.tourman.2020.104162
• Turning motivation into action: A strategic orientation model for green supply chain management
  Liu, S., Eweje, G., He, Q., & Lin, Z. (2020). Turning motivation into action: A strategic orientation model for green supply chain management. Business Strategy and the Environment, 29(7), 2908-2918. https://doi.org/10.1002/bse.2580
• Negative emotions, positive actions: Food safety and consumer intentions to purchase ethical food in China
  Jin, H., Lin, Z., & McLeay, F. (2020). Negative emotions, positive actions: Food safety and consumer intentions to purchase ethical food in China. Food Quality and Preference, 85, Article 103981. https://doi.org/10.1016/j.foodqual.2020.103981
• The effect of resident-tourist value co-creation on residents' well-being
  Chen, Y., Cottam, E., & Lin, Z. (2020). The effect of resident-tourist value co-creation on residents' well-being. Journal of Hospitality and Tourism Management, 44, 30-37. https://doi.org/10.1016/j.jhtm.2020.05.009
• The role of corporate brand image for B2B relationships of logistics service providers in China
  Balmer, J., Lin, Z., Chen, W., & He, X. (2020). The role of corporate brand image for B2B relationships of logistics service providers in China. Journal of Business Research, 117, 850-861. https://doi.org/10.1016/j.jbusres.2020.03.043
• Destination risk perception, image and satisfaction: The moderating effects of public opinion climate of risk  
  Xie, C., Huang, Q., Lin, Z., & Chen, Y. (2020). Destination risk perception, image and satisfaction: The moderating effects of public opinion climate of risk  . Journal of Hospitality and Tourism Management, 44, 122-130. https://doi.org/10.1016/j.jhtm.2020.03.007
• Key survival factors in the exhibition industry
  He, H., Lin, Z., & Li, H. (2020). Key survival factors in the exhibition industry. International Journal of Hospitality Management, 89, Article 102561. https://doi.org/10.1016/j.ijhm.2020.102561
• Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement
  Yuan, D., Lin, Z., Filieri, R., Liu, R., & Zheng, M. (2020). Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement. Journal of Business Research, 115, 38-47. https://doi.org/10.1016/j.jbusres.2020.04.044
• From global mindset to international opportunities: the internationalization of Chinese SMEs
  He, C., Baranchenko, Y., Lin, Z., Szarucki, M., & Yukhanaev, A. (2020). From global mindset to international opportunities: the internationalization of Chinese SMEs. Journal of Business Economics & Management, 21(4), 967-986. https://doi.org/10.3846/jbem.2020.12673
• When online reviews meet virtual reality: Effects on consumer hotel booking
  Zeng, G., Cao, X., Lin, Z., & Xiao, S. (2020). When online reviews meet virtual reality: Effects on consumer hotel booking. Annals of Tourism Research, 81, Article 102860. https://doi.org/10.1016/j.annals.2020.102860
• Relationship between employability and turnover intention: The moderating effects of organizational support and career orientation
  Baranchenko, Y., Xie, Y., Lin, Z., Lau, M., & Ma, J. (2020). Relationship between employability and turnover intention: The moderating effects of organizational support and career orientation. Journal of Management and Organization, 26(2), 241-262. https://doi.org/10.1017/jmo.2019.77
• Mapping destination images and behavioral patterns from user-generated photos: a computer vision approach
  Zhang, K., Chen, Y., & Lin, Z. (2020). Mapping destination images and behavioral patterns from user-generated photos: a computer vision approach. Asia Pacific Journal of Tourism Research, 25(11), 1199-1214. https://doi.org/10.1080/10941665.2020.1838586
• International networking and knowledge acquisition of Chinese SMEs: The role of global mind-set and international entrepreneurial orientation
  Lin, Z., Cao, X., & Cottam, E. (2020). International networking and knowledge acquisition of Chinese SMEs: The role of global mind-set and international entrepreneurial orientation. Entrepreneurship and Regional Development, 32(5-6), 449-465. https://doi.org/10.1080/08985626.2019.1640459
• Measuring hotel employee perceived job risk: Dimensions and scale development
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• The role of subjective knowledge and perceived trustworthiness in fair trade consumption for fashion and food products
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• How do human resource management practices affect employee well-being? A moderated mediation model
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• The impact of high-speed railway on tourism spatial structures between two adjoining metropolitan cities in China: Beijing and Tianjin
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• Evaluating the symbiosis status of tourist towns: The case of Guizhou Province, China
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• Creating a high-performance exhibitor team: A temporary organization perspective
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• A cultural approach to brand equity: The role of brand mianzi and brand popularity in China
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• The effectiveness of the legal system and inbound tourism
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• Bridging technology divide to improve business environment: Insights from African nations
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• Segmenting global tourism markets: A panel club convergence approach
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• The influences of transformational leadership on employee employability: Evidence from China
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• Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services
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• Consumer loyalty toward smartphone brands: The determining roles of deliberate inertia and cognitive lock-in
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• The relationships between shop floor management and QCCs to support Kaizen
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• Evaluating Highway Traffic Safety: An Integrated Approach
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• An advanced analytical framework for improving customer satisfaction: A case of air passengers
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• Tourist post-visit attitude towards products associated with the destination country
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• Attracting Chinese FDI in Africa: the role of natural resources, market size and institutional quality
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• Prioritizing destination attributes for optimal resource allocation: A study of Chinese tourists visiting Britain
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• Predicting Urban Medical Services Demand in China: An Improved Grey Markov Chain Model by Taylor Approximation
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• Resident-tourist value co-creation: The role of residents’ perceived tourism impacts and life satisfaction
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• The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands
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• Employability and job search behavior: A six-wave longitudinal study of Chinese university graduates
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• Highway Passenger Transport Based Express Parcel Service Network Design: Model and Algorithm
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• Prioritising the enablers for the successful implementation of Kaizen in China: a Fuzzy AHP study
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• Carbon emissions in a dual channel closed loop supply chain: the impact of consumer free riding behavior
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• What drives consumer knowledge sharing in online travel communities?: Personal attributes or e-service factors?
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• International market selection and export performance: A transaction cost analysis
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• Factors driving young users' engagement with Facebook: Evidence from Brazil
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• Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge
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• Fashionability vis-à-vis rationality: investigating factors driving users’ e-tourism website stickiness
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• The images of foreign versus domestic retailer brands in China: A model of corporate brand image and store image
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• Britain in bloom? A study into Chinese tourists’ experience
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• Drivers of airline loyalty: Evidence from the business travelers in China
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• Examining retail customer experience and the moderation effect of loyalty programmes
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