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Community Relations
Visitors studying an exhibition in the Chinese wing of the museum.

Where can students find support when living out

Students who live out remain valued members of their college community and are encouraged to engage with college life, accessing the same support and guidance available to those living in. Colleges are a key point of contact for student support, and there are numerous resources available across the university to help our students navigate the challenges and responsibilities of living out of college. Some of them are listed below:

Beyond the university, local services can help students integrate into the community, manage housing concerns, and stay informed about their rights and responsibilities. Whether students need advice on tenancy issues, guidance on waste disposal, or support with community relations, the following resources are available:

Durham City Police – a friendly and approachable presence in the community. Follow their social media channels (e.g. Durham Constabulary Facebook Page) for updates, safety tips, and engagement opportunities. Students are encouraged to report crime, ask for advice, or simply stop and talk to officers if they need support. The Durham City Crime Map offers valuable information on local crime activity and trends.

Student Safety – Durham Police offer tailored tips and advice to help students stay safe while living in Durham.

Safe Durham, Durham City Parish Council, Durham City Safety Hub – information on safety initiatives across the city.

Durham County Council Do It Online - a hub for reporting issues like waste collection, street maintenance, and local services.

Noise Nuisance - Durham County Council have a dedicated member of staff handling noise complaints related to or coming from students.

Students' Union ASK Service - independent, free, confidential advice for students covering topics such as housing, wellbeing and academic concerns.

Durham County Council Neighbourhood Wardens Service - support to address anti-social behaviour, environmental issues, and community concerns.

Emergency Safety Advice - Durham County Council – advice, information and guidance on matters such as severe weather events, flooding, power cuts. Local community emergency plans also exist in some neighbourhoods, and it can be useful to know what coordinated local support is available in case of an emergency.

Durham University Emergency Contacts – information on what to do in an emergency.

Neighbours can also be a great source of support, offering insights into local services, community events, transport links and practical advice for living in the area.