Help and Support

Get help online, 24/7:

• Check our Knowledge Base
• Use the Self-Service Portal
• Open a Live Chat with IT Service Desk
• Report an IT problem.

Emergency AV / teaching support

Call +44 (0) 191 334 1515 (ext 41515).

Contact the IT Service Desk

If you have a current Durham account, please visit our intranet pages for support. If this isn't possible, call us and we'll be happy to help.

Call +44 (0) 191 334 1515 (ext 41515).

We’re open 8am to 8pm, Monday to Friday.

Book an appointment

If you need to speak to someone, we have two physical IT Service Desks that offer appointments, as well as virtual online IT surgeries.

• Book an appointment at the Bill Bryson Library IT Service Desk in Durham (Bill Bryson Library, Level 2, Durham Campus, DH1 3LY. Appointments available 9am to 5pm, Monday to Friday)
• Book an appointment at the International Study Centre IT Service Desk in Stockton (ISC Library, Level 2, Ebsworth Building, Queen’s Campus, TS17 6BH. Appointments available 10am to 5pm, Monday and Wednesday)
• Book a virtual online surgery.