How to Pay Your Invoice

My Bills

We have recently launched our "My Bills" self-service portal (https://mybills.durham.ac.uk/) where you can view your invoices and payments information with the University. You will receive your tuition invoice shortly after you begin your studies, please ensure that you have completed registration to allow us to do this.  Tuition & Accommodation Invoices are sent out October/November. Your invoice will not show on your “My Bills” account until they have been sent to you via email.

In the event of a query, the portal includes FAQs to ensure a speedy resolution. 

If your query is not resolved via the FAQ’s, please submit a Finance Unidesk ticket using the following link: Home Page - Self-Service Portal

1.  All Home and Overseas Students - Flywire

• Visit flywire.comand choose your country and the amounts you are paying in GBP 
• Choose your payment method and make your payment to Flywire 
• Enter your details and those of the student you are paying for 
• Track and confirm your payment by email, SMS or by logging into flywire.com
• Pay in over 70 currencies 
• Pay by bank transfer or international credit / debit card (Alipay and Wechatpay are available) 
• Eliminate bank fees and enjoy excellent exchange rates 
• Track your payment from start to finish 
• Pay from any country and any bank 
• Feel safe, with 24/7 dedicated multilingual customer support.

2. Debit/Credit Card Payment  

If you wish to make a card payment visit pay.durham.ac.uk/invoice-payments

This system will allow you to select your invoice and make payment of the full instalment value.

You will receive an automated receipt on successful payment.

If your invoice is not displaying or you are having any difficulties using this facility, please submit a Finance Unidesk ticket using the following link:  Home Page - Self-Service Portal

3.  International Payment via EasyTransfer 

International students from China, Hong Kong, India, Singapore, Thailand, Taiwan, Malaysia, Pakistan, Nigeria, and 170+ countries and regions can pay with EasyTransfer.

This quick, safe and secure service allows you to make payments in your local currency and local payment methods easily with low fees and transparent exchange rates.

Pay like a local with EasyTransfer! Popular local options from your home country are supported, such as WeChat Pay, UPI, PromptPay, e-Wallets, and International Cards.

EasyTransfer’s team of payment specialists will guide you step by step and give you peace of mind that your full payment is delivered to the university. From checking their live rates, submitting your order to completing your payment, you will be taken care of during the entire journey by a dedicated human customer support staff over the instant messaging platform of your preference. To get started, please click the link to access EasyTransfer's payment portal.

You can make the following payments with EasyTransfer:

• Tuition Fees
• Accommodation Fees
• Other Student Charges

Pay now with EasyTransfer - https://pay.easytransferglobal.com/durham

4. Payment by direct debit in three instalments 

Direct debit is the University’s preferred payment method in instalments as it is an automatic process thus saving time and expense for everybody.  If you pay by direct debit you are given longer to pay as the collection dates are extended to 1st December, 1st February and 1st June or the next working day.  Notification letters are sent in advance in the middle of November, January and May advising of the amount to be collected.  Once the direct debit mandate is set up it can then be actioned each year thereafter.   

You need to have a UK bank account in order to set up a direct debit mandate. Overseas students will find that most UK banks offer a simple account that can pay direct debits. Please note direct debit is not available on savings accounts.  Because the first instalment by direct debit is not due until beginning of December you have until 15th November to set up the account and register the details with us.  Please let us know if you have problems.    

Once you have the UK bank account you can set up a direct debit in any of the following ways: 

• Online https://pay.durham.ac.uk/direct-debits.  You will need the student ID number and date of birth to access this secure web page. 
• On paper – please request a paper mandate form from studentbilling.query@durham.ac.uk  
• If you would like someone to telephone you to help you through the screens please email this request to studentbilling.query@durham.ac.uk  

5.  Recurring Card Arrangement by Debit/Credit Card 

Please contact the team on the telephone number below if you wish to set up a recurring card arrangement to schedule collection of your termly or monthly instalments, or alternatively contact us on email credit.control@durham.ac.uk

Please do not use this number for one off payments.

01782 697671 

Once an arrangement has been set up you will receive an email showing the schedule of payments.  You will receive an email after each attempt to collect a payment to advise if it was successful or unsuccessful.

If you still have other questions, please submit a Unidesk ticket using the following link: Home Page - Self-Service Portal. Please note that we have a small team who are responding to these queries, along with performing other tasks. We hope to respond within eight working days. 

If you would like someone to telephone you or to hold a “Teams” conversation please put this request in your ticket and someone will get in touch.