Skip to main content

Policy Zone - Access and Engagement

Access and Engagement Privacy and Data Protection 

We take very seriously our obligations under data protection legislation. To find out more about this please read our Privacy Notice 

Higher Education Access Tracker (HEAT)

As part of its commitment to fair access and widening participation, Durham University aims to demonstrate the impact of its programmes on fair access and widening participation over time. 

Access & Engagement also need to evidence the reach and effectiveness of its programmes to funders/donors and external organisations as required by law. 

In order to meet the above aims, Durham University subscribes to the Higher Education Access Tracker (HEAT) service. 

Data may also be used for research purposes. 

Supported Progression and STEP Programs

Supported Progression and STEP (Space to Explore Potential) are programs run by Access & Engagement at Durham University.

Privacy and Data Protection 

In addition to the Access and Engagement Privacy Notice and University Data Protection Policy, participants of Supported Progression should also take time to read about the Higher Education Access Tracker (HEAT) listed above.

Complaints 

We hope that your experience of engaging with our programmes will have been enjoyable and that your interactions with us have met your expectations. However, we do understand that sometimes things go wrong. If you wish to raise a complaint about anything to do with our programmes, then we would like to hear from you. 

You can find details of our formal complaints policy and procedure below, but we hope we can help before you need to use it. Please call us, first, on 0191 33 49126 or write to us at: 

Please note that if you wish to make a complaint to or about any decision or action related to Supported Progression, you should use the procedures set out in the documents below.  

If you wish to make a complaint about any decision or action related to STEP, please contact us at step@durham.ac.uk.

Sutton Trust Summer School

The Sutton Trust Summer School is a programme run by Durham University in collaboration with the Sutton Trust as part of their national Summer School programme. 

View the Sutton Trusts Privacy Policy 

Sutton Trust Application Feedback Procedure

Unfortunately, feedback on decisions will not be provided due to the high volume of applications received each year. 

Under the Data Protection Act, a request for further information should come from the applicant or from someone that the applicant gives express and voluntary consent, in writing, to act on their behalf, such as a school adviser. 

The University does not provide feedback to parents unless the applicant has given prior, express and voluntary consent, in writing. 

Sutton Trust Complaints and Appeals Procedure

If an applicant has a query following the provision of feedback and is unable to resolve this informally, a complaint may be made. Complaints should be made under the University's complaints policy. A complaint is defined as a specific concern related to a procedural error, irregularity or mal-administration in the admissions procedures or policies. 

Appeals, defined as a request by an unsuccessful applicant for a formal review of the outcome of an admissions decision, will not be considered. 

Applicants will not be discriminated against in any further application should they request feedback, or make a complaint under the University's policies and procedures.