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BUSI4B315: QUALITY MANAGEMENT (FT)

It is possible that changes to modules or programmes might need to be made during the academic year, in response to the impact of Covid-19 and/or any further changes in public health advice.

Type Tied
Level 4
Credits 15
Availability Not available in 2023/24
Module Cap
Location Durham
Department Management and Marketing

Prerequisites

  • None.

Corequisites

  • None.

Excluded Combinations of Modules

  • None.

Aims

  • To enable students to establish the meaning of Quality within a business context. To ensure that students have an understanding of the ways quality can be managed and the reasons that quality management is necessary. The Module will highlight why Quality is the key to success in a competitive world marketplace, through examples based on current British, European, US and Japanese approaches to Quality Management.

Content

  • Definitions of Quality.
  • The Quality Gurus.
  • The Role of Quality in the Organisation.
  • Measuring and Monitoring Quality.
  • Quality Systems.
  • Total Quality Management.
  • Tools and Techniques of TQM.
  • Understanding the EFQM Excellence Model.

Learning Outcomes

Subject-specific Knowledge:

  • Upon successful completion of the module, the students will:
  • have an advanced understanding of the process of managing and improving all aspects of quality in the organisation;
  • have a critical appreciation of quality management in terms of control and improvement of organisational outputs, as well as the complex processes which produce them;
  • have a critical appreciation of the requirements of various strategies, their strengths and weaknesses and the management issues associated with their implementation.

Subject-specific Skills:

  • Upon successful completion of the module, the students will:
  • have a critical awareness of various quality management options, from simple inspection techniques through to continuous improvement and process re-engineering strategies.

Key Skills:

  • Written communication; planning, organising and time management; problem solving and analysis; using initiative; computer literacy.

Modes of Teaching, Learning and Assessment and how these contribute to the learning outcomes of the module

  • Learning outcomes will be met through a combination of lectures, groupwork, case studies and discussion, supported by guided reading. The written assignment will test students' understanding of relevant concepts and their ability to apply and interpret what they have learned to the analysis of a particular issue in depth.

Teaching Methods and Learning Hours

ActivityNumberFrequencyDurationTotalMonitored
Workshops (a combination of lectures, groupwork, case studies and discussion)28Yes
Preparation and Reading122 
Total150 

Summative Assessment

Component: Written AssignmentComponent Weighting: 100%
ElementLength / DurationElement WeightingResit Opportunity
Written Assignment4,000 words maximum100 

Formative Assessment

None.

More information

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