Our service is:
Impartial - delivering objective information, advice and guidance, in the best interests of students and graduates.
Confidential - respecting the privacy of our service users; disclosing personal information only with the consent of the individual (with the exception of safeguarding and welfare concerns).
Student and graduate centred - focusing on the needs and expectations of Durham University students and graduates; supporting each individual to progress towards their career goals.
Equal and accessible - actively promoting Equality, Diversity and Inclusion in our broad range of activities; treating all service users equally, fairly and with respect for diverse needs and making reasonable adjustments as appropriate, to ensure inclusivity.
We fully adhere to the Durham University safeguarding policies.
If we have a genuine concern for a student's well-being or mental welfare, we have a duty of care to respond and ensure that the individual is receiving the appropriate level of support during their time at university. In such instances, we will liaise with relevant internal departments (including Disability Support, Counselling Service or College Welfare teams). We will always seek the individual's permission to disclose personal information. However, our duty of care responsibility is paramount and we will always seek to inform the individual of our intention to disclose personal or sensitive information.
The Careers & Enterprise Centre evaluates our clients' perceptions of our service provision to ensure that we are meeting needs and expectations. Without it, we cannot effectively assess what we doing well and what we could do better. Feedback is collected in response to services delivered to students, graduates and employers. The feedback is evaluated, analysed and used to improve the service provision of the Careers & Enterprise Centre.