The University use Multi-Factor Authentication for a large range of services to provide an additional level of security (also known as Two-Factor Authentication). It provides you with two 'factors' that are needed to access a system (as opposed to a single factor in your password): something you know (such as a password) and something you have (such as a device).
We are rolling our MFA to a larger number of services, therefore we require all staff and students to have MFA setup.
The recommended solution is to register for the Microsoft MFA service using your Smartphone. To setup MFA you need to login at the following address using your university credentials (e.g. abcd12@durham.ac.uk) https://aka.ms/mfasetup and follow this video guide.
If you do not have a supported Smartphone, you should contact the IT Service Desk to discuss your options.
For details on how to use the Multi-Factor Authentication service please click on the relevant link, when using:
If you don't have an IT account yet or alternatively, you are replacing or resetting the device that you use for MFA, please follow this User Guide , to avoid getting locked out. If you have already deleted the Authenticator App, or no longer have your old Device, please contact the IT Service Desk via Phone (+44) 0191 334 1515 - Mon-Friday 8am-8pm). If you have any further general queries on using this service, please reach out to the IT Service Desk.
