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Find your focus

Our professional services roles belong to job families which group together roles with a shared focus. The typical requirements at each level are clearly defined and link to our career pathways so if you would like to progress, you’ll always know what skills and experience you need to develop to move to other roles.

Many colleagues also move between job families as they grow their career at Durham.

Business Process and People Services

These roles deliver essential services to lots of different teams and departments to ensure the efficient administration and governance of the University within a professional area such as Finance or Registry Services. For example, people in these roles could be spending their time providing advice or answering queries as part of a dedicated helpdesk. They could be responding to managing for information and resources, and making sure people get the support they need. Or, they could be focused on delivering a huge range of essential services that keep Durham running smoothly.

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A man with glasses smiles at a colleague (off camera). He is wearing an open collared shirt and Two young women, with long dark hair, wearing smart blouses, sit at a table in a brightly lit, modern space. There is a laptop on the table and they look like they are having an informal meeting

Community, Participation and Engagement Services

These roles deliver our student support services, including development programmes and extra curricular activities. Their focus is around enhancing the Durham experience including enriching the experience within colleges. Day to day, they might be increasing participation and diversity, engaging with suppliers, consultants and specialist professionals, sharing knowledge with local, national and international communities, and establishing and strengthening cultural links across our community, the City, and our region. Many roles in this family play an important role in our collegiate system.

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Three women in catering uniforms of black and white checked blouse and dark grey aprons stand in front a serving station and Young man with a beard, wearing chef whites and a blue and white striped apron, stirs food inside a large, stainless steel pot. He is inside a professional kitchen

Estates and Information Infrastructure Services

These roles manage and maintain the University buildings, estate and information services to make sure that all parts of the campus - indoor and outdoor - are safe, sustainable and fit for purpose. They might spend their time identifying, designing and planning infrastructure projects to help update our facilities. They could be managing and monitoring a range of systems and processes to ensure compliance. Or they could be looking after our own technology driven services and third-party platforms that enable all teaching, learning, research and administrative activities across our University.

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CIS IT help desk and reception and A young man with a beard, wearing a blue polo shirt and khaki shorts stands looking to camera. He has his hands in his pockets and has various electric tools and wires attached to his belt. He is leaning on a white van with the DU logo and Estates and Building Department written on the side

Technical, Research and Teaching Services

These roles make sure everything is in place to help our academic teams deliver the world class research and teaching that Durham is known for. Day to day, it’s about preparing and setting up equipment and resources, monitoring and maintaining facilities, workshops and laboratories, and creating the right environments, tools and techniques that can help us meet our research and learning objectives.

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A female academic stands in front of a digital whiteboard as she talks/teaches a group of students and 	Undergraduate students using the cycle ergometer in the lab.

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