Skip to main content

Two people looking at a tablet, standing in front of a sign that reads

Help and Information 

We don’t expect you to know everything about the Library and there are no silly questions – we want to hear from you so we can help you in any way that we can. 

You can also search our FAQs for answers to your questions.


Live chat service 

You can contact us online through our 24/7 live chat service with any queries about University Library and Collections and our services. 

Between 9am-5pm Monday to Friday, our live chat is run by Durham University Library staff. Outside these hours, the service is run by staff from libraries around the world so you can ask a question at any time of day or night. They won’t have access to your library account, but any queries they can’t answer will be referred to our staff so we can get back to you the following day. 



You can email with any queries you have. We monitor and respond to email queries Monday to Friday between 9am-5pm. 


Support in the Library 

Bill Bryson Library (Monday to Sunday)
A full enquiry and information service is available at our Help and Information Desk. We’re here to answer questions about all our services, provide support on accessing physical and electronic resources and check details on your Library account.  

You will always find a member of library staff at the Help and Information Desk who can help you find your way around the building, use equipment and provide support with borrowing and returning items.  

10pm-9am (during 24/7 opening only)
Security staff are available at the Help and Information Desk to provide general support in the building.

ISC Library
(Monday to Friday)
Our Help and Information Desk at ISC Library provides a full enquiry and information service.