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Durham University Library Charter

What you can expect from us:

  • A helpful, knowledgeable and professional staff willing to provide support in using the Library and its resources. 
  • Library staff will wear ID at all times to help you identify them. 
  • A range of services and collections relevant to your education and research that recognise the differing needs of users where possible. 
  • Access to online support and resources, including the ability to renew and reserve books online. 
  • A welcoming environment conducive to research with distinct areas set aside for different types of study (including silent, group and individual study areas). This can only be delivered in partnership with you. 
  • The fair and consistent application of library policies and procedures to make access to services and resources equitable for the whole University community. 
  • We'll send you an email to remind you when your standard loan items are due for return and where possible when your items are reserved by another user. An email will also be sent when your items become overdue. 
  • News, updates and important information provided in different ways, including via email, webpages, Library display screens and social media. 
  • Regular reviews of services in the light of comments, suggestions and other feedback. 
  • Prompt replies to all questions, comments and feedback. 
  • Collaboration with partners across the University to develop and enhance services.  

As a Library user, we expect you to:

  • Follow all the safety measures we have in place during the Covid-19 pandemic. 
  • Be polite and courteous to all Library staff and other users whether in person, on the telephone, via email or when using social networks. 
  • Carry your campus card with you at all times. You can be asked to show this at any time and will not be allowed into the Library without it. You should never allow anyone else to use your card either to enter the Library or to borrow items. 
  • Take care of all Library materials, including books, journals, laptops and other equipment. You should not write in, highlight or mark Library books in any way. You will be charged for any damage caused by misuse. 
  • Return books on time so that other users have the chance to read them. You will be charged for items returned late or lost but can avoid fines by returning items on time or renewing them online (providing they are not reserved). You may not be allowed to borrow if you have overdue loans or outstanding fines. 
  • Take responsibility for all items borrowed on your campus card and responding promptly to any Library notices or emails. You should notify the Library as soon as possible of any problems. 
  • Take responsibility for complying with copyright law when you are using any of the Library’s resources, whether printed or electronic. 
  • Make sure you are in the right area for the type of work you are doing (group work, silent study etc.). Be considerate to the needs of other Library users. 
  • Use group study rooms for group work only and do not abuse the bookings system. 
  • Keep noise to a minimum at all times. 
  • Only use mobile phones in designated areas or leave the library to make and receive calls if no designated areas exist. 
  • Cold food is allowed on Level 1, 2 and 3. Level 4 remains a no-food zone. Bottled and lidded drinks are allowed throughout the building. 
  • Help keep the Library clean and tidy for everyone by using the available recycling facilities and bins as appropriate. 
  • Not leave your belongings unattended at any time or use them to “reserve” study spaces. Unattended items may be removed by Library staff. The Library is not responsible for any lost or stolen items. 
  • Leave the Library immediately if the fire alarm sounds, without stopping to collect your belongings. You must also leave the Library when asked to do so by a member of Library staff. 
  • Leave the Library promptly at closing time. Please pay attention to tannoy announcements which will tell you when some services are about to close. 

The full Library Regulations can be found on the University website. These apply to all users at all sites, so please make sure you are familiar with them. The Library recognises that sometimes errors occur and will work with affected users to correct these in a timely way. 

What happens if I don’t obey the rules?

The Code of Conduct is there to help make the Library a safe and pleasant environment in which to work. If you don’t obey the rules, you may be: 

  • Asked to move to a more appropriate area of the Library if you are causing noise in a quiet or silent study area or using a study room inappropriately. 
  • Asked to produce your campus card or other identification and provide your name. These details will be noted by Library staff. 
  • Asked to leave the Library immediately. 
  • Reported to your College Principal or Head of Academic Department. 
  • Banned from using the Library for a period of time to be determined by the University Librarian.

We welcome all suggestions and feedback. All comments will be acknowledged and acted on appropriately. If you have any suggestions or comments regarding the Library, please send them to: 

Liz Waller 
Director of University Library and Collections, University Librarian 
Durham University Library 
Stockton Road 
DH1 3LY