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Majority of customers have a positive experience with customer services robots

Interacting with robots triggers emotions of joy, love, surprise, interest and excitement for customers, whilst discontent is mainly expressed when customers cannot use service robots due to them malfunctioning, according to new research conducted by Dr Zhibin Lin, Associate Professor of Marketing, alongside colleagues from Smith School of Business, Queen’s University, Audencia Business School and Jimei University.
Friendly robot smiling

Durham History Department ranked 35th best in world

We’re delighted to report that the History department has moved up two places to 35th in the 2022 QS World University Rankings by subject
Student walking outside the Department of History

Securing Scotland’s independence: Moving beyond process?

Aileen McHarg, Professor of Public Law and Human Rights at Durham Law School, discusses the paths to independence for Scotland following the First Minister's statement, including a new 'plan C' - the next UK General Election.
St Andrew's cross, flag of Scotland, blowing in the breeze

Durham hosts international meeting on protecting cultural heritage

Experts from around the world met in Durham to discuss how to protect cultural heritage at risk of destruction from human and natural disasters.
University College (Durham Castle)

Durham hosts international meeting on protecting cultural heritage

Experts from around the world met in Durham to discuss how to protect cultural heritage at risk of destruction from human and natural disasters.
University College (Durham Castle)

Chancellor Sir Thomas Allen bows out with final Congregation

Opera star Sir Thomas Allen will take his final bow as Chancellor here at Durham University during Summer Congregation. His retirement was announced last year and he will say farewell to the University and our students as he hosts an extended programme of graduation ceremonies to be held in Durham Cathedral.
Sir Thomas Allen at Congregation

New study indicates worrying ice loss in West Antarctica

Two major glaciers in West Antarctica may be losing ice faster than they have in at least the last 5,000 years.
Scientists carrying out fieldwork in West Antarctica.

Influencing elections and governance in Africa

Our impact-making research in History is bringing a change in the political landscape in sub-Saharan Africa.
ss Africa

Acclaimed University of Colorado physicist and researcher Prof. Heather Lewandowski to deliver the 2022 Rochester Lecture

Prof. Heather Lewandowski is this year's invited speaker to deliver the 2022 Rochester Lecture, which will be held in the Ph8 Lecture Theatre, Wednesday 18 May 2022 at 4.30pm. This year's lecture is titled 'Watching chemical reactions happen one molecule at a time'.
Image of Prof. Heather Lewandowski and the JILA and Colorado University logos

Stopping the spread of malaria

We’ve shaped the World Health Organization’s policy on global mosquito control to tackle the spread of lethal diseases like malaria and dengue fever.
Vctr control

Working together to achieve environmental sustainability

Our Vice-Chancellor, Professor Karen O'Brien, explores how we are contributing to achieving environmental sustainability, locally and globally.
Professor Karen O'Brien, Vice-Chancellor and Warden of Durham University, stood smiling with arms folded, in front of bookshelves

Give bidi cigarette rollers a voice to find new jobs, researchers say

India’s bidi cigarette workers need to be at the heart of discussions about finding alternatives to working in the tobacco industry, according to a new study.
2 people rolling bidi cigarettes