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College Management Team

Professor Glenn McGregor 

Photo of Glenn

Principal

Email: glenn.mcgregor@durham.ac.uk

Tel: 0191 3347232

Responsibilities

As Principal of Ustinov College I am responsible for leading the implementation of the University strategy within the College, leadership of a cohesive and distinctive College based scholarly community and active participation in fundraising, stewardship and the green development of the College premises and facilities. Further to College responsibilities, and in my capacity as Professor of Climatology in the Department of Geography, I teach and research in the areas of climate and health, climate and society and the analysis of water resources in a climate context.

Background

I have worked in the higher education for around 30 years. Before joining Durham I was the Inaugural Director of the School of Environment at the University of Auckland in New Zealand and prior to that held academic posts at King’s College London (Professor of Physical Geography), the University of Birmingham (Reader in Synoptic Climatology), Hong Kong Baptist University and the University of Papua New Guinea and worked as a researcher in the Institute of Low Temperature Science at Hokkaido University in Japan. I completed all my education in New Zealand at the University of Auckland (BSc and MSc) and Canterbury University (PhD).

 

Sarah PrescottPhoto 
Vice Principal

Email: sarah.prescott@durham.ac.uk

Tel: 0191 3347233

Responsibilities

As Vice Principal of Ustinov College I am responsible for leading the implementation of the University strategy within the College, leadership of a cohesive and distinctive College based scholarly community and active participation in fundraising, stewardship and the green development of the College premises and facilities.

Background

Prior to joining Ustinov College in 2008, I spent several years at Newcastle University, first in the Careers Service and then latterly in the Disability Service, where I worked as a Disability Advisor. I was appointed Assistant Senior Tutor at Ustinov College in 2008, becoming Vice-Principal in March 2014. For academic year 2019-20, I took on the role of Acting Principal while Professor Glenn McGregor undertook a one year period of research leave.

 

TBC
Assistant Principal 

Email: 

Tel: 0191 3347171

Responsibilities

The Assistant Principal is responsible for the membership, recruitment and marketing activities in the College. They support College alumni relations and engagement activities and also oversee the College Membership Team. In addition, they work with the Global Citizenship Programme leads to deliver a range of scholarly activity at Ustinov College.

 

Ian MacdonaldPhoto
College Operations Manager

Email: ian.macdonald@durham.ac.uk

Tel: 0191 3347172

Responsibilities 

I can be found in the Management Office and am available weekdays, during office hours. I manage everything to do with the financial and operational side of the college, supported by an Assistant Operations Manager who leads teams that look after the hospitality, services and domestic functions. The café and bar staff, the porters and the housekeepers are all committed to providing the highest quality of service.

Background

I joined Ustinov College in November 2012 as the Operations Manager and then performed the joint role of College Bursar and Operations Manager for two years before being appointed Business and Operations Manager in April 2016. Prior to joining Ustinov College, I served for thirty years as a police officer with Durham Constabulary performing many varied roles during a highly enjoyable career.

 

Membership and Student Support Team

Helen Luke
College Adminstration Co-ordinator

Email: ustinov.college@durham.ac.uk or ustinov.gcp@durham.ac.uk

Tel: 0191 3347242

Responsibilities

I am available weekdays during office working hours (9-5pm).

I'm the first point of contact for all stakeholders including students, staff and departments. I provide secreterial support to the College Management team from taking minutes to managing diaries. I'm also the coordinator for the Global Citizenship Programme (GCP). I provide overall organisation and administration for College/SCR events. I administer all the Scholarship awards within College. I support the welcoming and registering of new students and visiting fellows throughout the academic year.

Background

I joined Ustinov in August 2018 but have been in the University since June 2009, I started at the Business School working on the MBA programme as the MBA Programme Assistant. I then moved to Queens campus in 2011 to join Stephenson College as their Accommodation Adviser, in 2013 I moved back to Durham and joined the Department of Biosciences as their Postgraduate Administrator working with MSc and PhD students.

Prior to Durham University I had numerous jobs in administration and retail. I gained my BSc (hons) from Northumbria University in 2007.

 

Brenda RyderBrenda Ryder
Student Support Officer

Email: ustinov.studentsupport@durham.ac.uk 

Tel: 0191 3347235

Responsibilities

I am available weekdays during office hours to discuss any issues you may have, including, mental health, finance, welfare and academic; especially where these issues are impacting on your studies. I would love to see you, even if just for a chat. If you'd like to see me, give me a ring or email.

Background

I came to Ustinov in January 2003, first working in Reception, where I gained a close up view of many of the areas in which members need support and then from 2005 as Student Support Officer.

 

TBC
Student Support Administrator

Email: ustinov.membership@durham.ac.uk

Tel: 0191 3347241

Responsibilities

The Student Support Administrator monitor the Ustinov Membership mailbox and respond to enquiries in that area; secondly, they support accommodation allocation and contributing to relevant communications and promotions; finally, they assist the GCR, SCR and GCP in events and initiatives related to college life and social activities. 

 

Hospitality Team

Trudie BallHospitality Manager photo
Hospitality Manager

Email: ustinov.hospitality@durham.ac.uk

Tel: 0191 334 5489

Responsibilities

I can be found in the Operations Office and am available on weekdays, during office hours. I deal with all Ustinov College Hospitality requests, and I am also responsible for the daily running of the bar and the café. I also organise the catering and service support staff for all social events, such as mentor dinners, formals and any other events that may be organised at Ustinov.

Background

I joined Ustinov in August 2012. Prior to this I worked at Collingwood College as a Food Service Supervisor.

Cafe Staff

Serves refreshments in coffee shop, and also assist with catering at College events.

Email: ustinov.cafe@durham.ac.uk

Operations Team

Dawn Wilson
Interim College Operations Team Leader

Email: ustinov.operations@durham.ac.uk

Tel: 0191 3347174

Responsibilites

I support the College Operations Manager in the delivery of the College’s Operational strategy, with particular responsibility for the management of operational activities across Sheraton Park and Dryburn Court.

I make sure that the College facilities and services run smoothly and I also oversee the day to day line management of the Housekeeping, Portering and Reception staff. I ensure that a high level Service Level is maintained and that the Operations Team are focused on delivering a quality student experience.

I am available Monday to Friday from 8 am to 4 pm in the Operations Office in Neville House, Sheraton Park.

 
Anna Gangi
Photo
Reception Helpdesk Assistant

Email: ustinov.reception@durham.ac.uk

Tel: 0191 3345470

Responsibilites

I am the first point of contact for reception services and administration of the front-desk, including welcome service, professionally greeting students, staff, visitors and contractors and providing support, assistance, directions and information.

I also provide administrative support to the Operations Team to ensure the effective running of the College and its buildings to enhance the student experience.

I am available Monday to Friday from 8 am to 4 pm at the Reception Desk in Sheraton House, Sheraton Park.

 

 

Julie CooksonPhoto
Housekeeping Team Leader - Sheraton Park

Email: ustinov.housekeeping@durham.ac.uk

Tel: 0191 3345540

Responsibilities

Reporting to the College Operations Team Leader, I am responsible for overseeing and carrying out the daily servicing of study rooms and communal areas, achieving high levels of efficiency, organisation and communication. In the absence of the College Operations Team Leader, I act as first point of contact for residents, Housekeeping staff, Porters and College Staff who have any queries regarding housekeeping.

Other accountabilities include supporting the Housekeeping staff in delivering a consistent, high quality cleaning standard; taking an active/hands on approach to daily cleaning tasks; auditing the team performance with a view to make recommendations and implement changes and improvements.

 

Maureen Midgley
Photo
Housekeeping Team Leader - Dryburn Court

Email: maureen.midgley@durham.ac.uk

Tel: 0191 3341582

Responsibilites

Reporting to the College Operations Team Leader, I am responsible for overseeing and carrying out the daily servicing of study rooms and communal areas at Dryburn Court, achieving high levels of efficiency, organisation and communication. At Dryburn Court I am the first point of contact for residents, Housekeeping staff, Porters and College Staff and contractors.

Other accountabilities include delivering a consistent, high quality cleaning standard; taking an active/hands on approach to daily cleaning tasks; auditing team performance with a view to make recommendations and implement changes and improvements.

The Housekeeping Team Leader at Dryburn Court also has responsibility for running reception, taking deliveries, reporting maintenance issues and liasing directly with Porters, Estates & Buildings and Contractors.

 
Housekeeping TeamPhoto

Email: ustinov.housekeeping@durham.ac.uk

Responsibilities

The Housekeeping Team work hard to clean and service study-bedrooms, offices and common areas of the College for students and commercial visitors.

The team are responsible for cleaning and housekeeping services for both student and guest accommodation and conference meeting rooms. The team ensures that Service Level Agreements are maintained, with particular attention to student and customer comfort and satisfaction.

 
Porters

Email: ustinov.porters@durham.ac.uk

Tel: 0191 3345470 or 07824131678

Responsibilities

The duty Porter is the key liason officer for the College at most times but especially out of office hours and at weekends. The duty Porter ensures the general safety and security of all students, staff and visitors who may be impacted upon by the operations of the College.

College Porters are also required to carry out routine maintenance and safety critical tasks when on duty, either individually or as part of a team.

A Porter is available at Sheraton Park 24 hours per day and can be contacted on 0191 3345470 or 07824131678

A Porter is available at Keenan House from 8 am to 3.30 pm and can be contacted on 0191 3345170 or 07523818402.Outside of these times you can contact the Porter at Sheraton Park on 0191 3345470 or 07824131678.

 

 

 

Get in touch

Find out more about life at Ustinov College.

Ustinov College

Sheraton Park
Durham
DH1 4FL


Tel: +44 (0)191 334 5470